Privacy Policy
Effective Date: 30 June 2026
Last Updated: 8 July 2026
1. Introduction
Made in Heaven (“Made in Heaven”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you:
- visit our website;
- submit an enquiry;
- apply for membership;
- become a member;
- communicate with us;
- attend consultations;
- use our matchmaking services.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
2. About Us
Made in Heaven is a private Australian matchmaking and introduction service.
As part of our services, we collect personal information in order to assess applications, introduce compatible members and manage memberships.
3. Information We Collect
Depending on your interaction with us, we may collect:
Identity Information
- full name
- preferred name
- date of birth
- gender
- photographs
- nationality
Contact Information
- email address
- phone number
- residential city
- state
- postcode
Relationship Information
- relationship status
- marital status
- children
- relationship goals
- desired partner characteristics
- lifestyle preferences
- values
- hobbies
- personality traits
Professional Information
- occupation
- employer
- industry
- education
- professional achievements
Lifestyle Information
Where voluntarily provided:
- interests
- travel
- religion
- cultural background
- languages
- health or lifestyle preferences relevant to matchmaking
Consultation Information
We may keep notes from:
- phone consultations
- Zoom meetings
- interviews
- application reviews
These notes assist us in providing personalised matchmaking services.
Payment Information
Payments are processed by secure third-party providers.
Made in Heaven does not store complete credit card information.
Technical Information
When visiting our website we may collect:
- IP address
- browser type
- operating system
- device type
- referring website
- pages visited
- session duration
- approximate location
- cookies
- analytics identifiers
4. How We Collect Information
Information may be collected when you:
- browse our website
- submit a form
- apply for membership
- book a consultation
- communicate by email
- communicate by phone
- attend a Zoom consultation
- make payment
- interact with our advertising
- voluntarily provide information
5. Why We Collect Information
We collect information in order to:
- assess membership applications
- verify eligibility
- provide matchmaking services
- communicate with members
- arrange introductions
- process payments
- improve our services
- provide customer support
- comply with legal obligations
- detect fraud
- maintain security
6. Sensitive Information
Because Made in Heaven provides personalised matchmaking services, some information you choose to provide may be considered sensitive personal information.
We only collect sensitive information where:
- you voluntarily provide it;
- it is reasonably necessary for providing our services;
- or where permitted by law.
7. How We Use Your Information
Your information may be used to:
- assess compatibility
- identify suitable introductions
- communicate with you
- arrange meetings
- improve our services
- personalise your experience
- maintain records
- administer memberships
- enforce our agreements
We do not sell your personal information.
8. Sharing Information
We may disclose information to:
- payment providers
- website hosting providers
- cloud storage providers
- email providers
- IT support providers
- legal advisers
- accountants
- regulators where required by law
Only the minimum information necessary is shared.
9. Member Introductions
Where an introduction is made, limited personal information may be shared with another member for the purpose of facilitating that introduction.
Information is shared only where appropriate and consistent with the nature of our matchmaking service.
Members remain bound by the Membership Agreement and Confidentiality obligations.
10. International Transfers
Some of our service providers may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
11. Data Security
We implement reasonable technical and organisational measures designed to protect your information from:
- unauthorised access
- misuse
- disclosure
- alteration
- destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. Data Retention
We retain information only for as long as reasonably necessary to:
- provide services
- maintain business records
- comply with legal obligations
- resolve disputes
- enforce agreements
Information no longer required will be securely deleted or anonymised where appropriate.
13. Your Rights
Subject to Australian law, you may request:
- access to your personal information
- correction of inaccurate information
- deletion where appropriate
- withdrawal from marketing communications
Some requests may be limited where we are legally required to retain information.
14. Marketing Communications
We may send newsletters, promotions or service updates.
You may unsubscribe from marketing communications at any time.
Important account communications may still be sent.
15. Cookies and Analytics
We use cookies and similar technologies to:
- remember preferences
- improve website performance
- measure traffic
- understand visitor behaviour
- improve marketing
Further information is contained in our Cookie Policy.
16. Third-Party Services
Our website may use services including:
- Google Analytics
- Google Ads
- Google Tag Manager
- Meta Pixel
- Calendly
- Stripe
- Zoom
- Google Maps
- reCAPTCHA
Each provider operates under its own privacy policy.
17. Children’s Privacy
Our services are intended only for adults aged 18 years or older.
We do not knowingly collect information from children.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website.
19. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:
Made in Heaven
Email: info@made-in-heaven.com.au
Website: https://made-in-heaven.com.au/